ICO fines Glasgow company for making half a million annoying calls

The Information Commissioner’s Office (ICO) has fined Glasgow-based DialADeal Scotland Ltd (DDSL) £ 150,000 for making more than half a million marketing calls.

The unsolicited calls concerned nonexistent Green Deal energy saving programs, including boiler and window replacement, attic insulation, and home improvement grants.

These were telephone numbers that were registered with the Telephone Preference Service (TPS) and that they were not allowed to receive – this is against the law.

The calls made between August 2019 and March 2020 resulted in more than 500 complaints from TPS subscribers to the ICO and TPS, one of the highest numbers received.

These complaints suggested that DDSL had used several bogus trade names and the ICO’s investigation found that the company was also obscuring the phone numbers they called from – again, this is illegal.

The company was fined £ 150,000 by the ICO.

Ken Macdonald, Head of ICO Regions, said, “Dial A Deal broke the law on several fronts.

“Calls to Green Deal programs can be a real problem as people often believe they are legitimate, but thanks to public complaints, we have been able to take action.

“Companies that engage in similar harassment should understand that we use our authority where we discover serious violations of the law.”